Browse some of our frequently asked questions below.
If you still can't find the answers you need feel free to contact us.

General & Store Info

We have 2 stores across Cyprus. Check out Store Locator for locations, hours, and contact details. We love it when you bring your pets in, too!

Our retail stores are open:

Human & Pets - Nicosia (101)
Monday: 9:30 - 18:30
Tuesday: 9:30 - 18:30
Wednesday: 9:30 - 15:00
Thursday: 9:30 - 18:30
Friday: 9:30 - 18:30
Saturday: 9:30 - 15:00
Sunday: Closed

Human & Pets - Limassol (201)
Monday: 9:30 - 13:30 | 15:30 - 18:30
Tuesday: 9:30 - 13:30 | 15:30 - 18:30
Wednesday: 9:30 - 14:00
Thursday: 9:30 - 13:30 | 15:30 - 18:30
Friday: 9:30 - 13:30 | 15:30 - 18:30
Saturday: 9:30 - 14:00
Sunday: Closed

You can shop from our online store 24/7 and we monitor our online chat during usual store hours.

Check out Contact. You can also reach us through the chat during usual store hours (look out for the black icon in the right bottom corner of your screen!).

Raw Feeding

A Raw Dog Food Diet is a carefully balanced blend of raw meat, bone, organ, fruits, vegetables, seeds & herbs. Raw meats are not over-processed or cooked which means active nutrients are fully utilised by your dog’s digestive system.

Cats are obligate carnivores. Raw cat food is formulated to be higher in meat and rich in taurine; an essential amino acid for cats and kittens.

Some pets may struggle with change especially pets who have only ever known dry processed food/kibble their entire lives. There are several options you can try:

- Transition slowly to make sure your pet is gradually getting used to their new diet.
- Try a different meat type to start off with
- Try mixing their meals with our fragrant Cooked dog food or Broths to help encourage them to eat their new diet.
- Feed our raw food very slightly frozen/partially thawed and then gradually decrease the ratio of frozen.
-Tough love, a dog will not starve itself forever it will eat what is given eventually.

The options are endless really. Dogs that refuse raw are usually objecting to the texture and less smell. Experimentation is the key, to seeing what works for your dog.

In general, yes you can just convert your dog to raw food (a straight swap), however the transition does need to be carefully managed especially if your dog (or cat) is showing signs of digestive stress or under current veterinary care.

At Human & Pets we will quiz an owner about the health of their animal and put them on a feeding plan that best fits their history and life stage.

Feeding a raw diet is a bit like feeding yourself: you eat a variety of foods, with the expectation that this will meet your nutrient needs over time.

Our biggest tip for balanced raw feeding is to offer a mix of meat, bones, organ & green tripe from a variety of prey sources. As a rule of thumb, we recommend feeding from at least three different prey species over a week. Wild populations of cats and dogs eat meat, bones, organs, and often tripe. They do not just eat meat. Feeding an all-meat diet will cause mineral deficiencies, and is dangerous to your pet's health.

We work out a suggested amount to feed per day based on your pet's age, weight and activity level. As an example, for an adult dog that has an average activity level and wants to maintain current weight, we would recommend they feed approximately 2% of bodyweight per day.

Check out our suggested Feeding Amounts for both cats and dogs.

Remember, though, every pet is different. Monitor their condition closely, and adjust their intake as needed (and let us know if you need help with this too!)

Before you start feeding bones, it's best to chat to one of our staff members for advice. Bones need to be the right size for your pet and new bone eaters need softer, meatier bones to begin with. Check out our Bone Feeding Guide for more info.

In the freezer. Lots of our customers buy a chest freezer to take advantage of buying in bulk. It will also last 3 days in the fridge once defrosted.

Feeding outside:

This is easiest in terms of cleanliness. We recommend that you supervise your dog when they are gnawing on bones. You will need to make sure that your pet is able to eat their food without interference from other cats or dogs. If food is left sitting around it may bring flies, and it may represent a hygiene risk for children - try to figure out the correct amount of food so that your pet can consume it in one sitting.

Feeding inside:

Supervising meaty bones is easier inside. This option can be the best one for cats, because it will be harder for the neighbour’s cat to raid their food. You will need to take extra care disinfecting the eating areas in between meals. People often use the bathroom or laundry for indoor feeding.

What to use:

Some people use feeding mats or towels. Some people just pop the food on the back lawn, or bathroom floor. A decent sized feed bowl is usually the best option (even if your pet drags some of the food out of it). This will catch the juices (which contain valuable nutrients) so that your dog or cat can lick them up. Licking the bowl is to be encouraged!

Some care does need to be taken when transitioning onto raw food, so as not to overwhelm the gut. As a general rule we recommend feeding a variety of 3 - 4 proteins over a week to make sure your dog or cat is increasing its nutrient range. These can be in one meal or spread out.

We generally recommend feeding defrosted product, but there are exceptions.

It's ok to feed frozen cubes, but you need to be sure that your dog is good at taking their time and chewing. Don’t feed frozen cubes to a ‘gulper’ as they may try to swallow it whole.

Tripe is pretty smelly - some people really struggle to deal with defrosted tripe. In this case, you may wish to feed it frozen, but you need to be sure that your dog is good at taking their time and chewing. In the heat of the summer, food will defrost quickly outside. Again, if your dog is not a ‘gulper’ you may wish to put some frozen food outside and let your dog treat it like a meaty-ice-block.

Some dogs have not had much practice at chewing meaty bones and they will try to ingest them too quickly. Feeding frozen meaty bones can slow a dog down, giving them a chance to get used to using their jaw muscles properly.

We usually find cats prefer their minced products to be defrosted.

Fully grown dogs do not need to be fed more than once a day. You can feed them more often if you wish, but just make sure that ‘more often’ doesn’t mean extra food! Some people prefer to feed very active, or very lean dogs twice a day. You may want to feed minced product at one meal, and then a meaty bone with a cube or two of tripe later one. Or you may feed minced product on one day, and a meaty bone and tripe the next day. It will all depend on how much food your dog needs. Remember - you are aiming to get a range of nutrients into them over time, not in the space of any one meal.

Cats do better on two (or sometimes more) meals a day - they may eat several times in a day in the wild.

We suggest putting food into a sealed container in the fridge, and letting it defrost overnight before feeding. In the interests of hygiene, use a sealed container that is for your pet’s food only.

Puppies and Kittens can do very well on a raw diet from 8 weeks of age. You will need to monitor growth closely and adjust the food intake to suit (we can help track this).

Come in store to chat to us ahead of bringing your puppy or kitten home. Also, check out our article on Feeding Puppies and Kittens for more information.

Absolutely! However, we recommend natural, minimally processed treats, with no additives or preservatives. They can be a great way to introduce variety into a diet. We have a range of natural treats to choose from that we deliver throughout all of Cyprus.

For the most part, we recommend feeding against table scraps because it keeps the diet simple and easy to control if we follow the rules of well planned, raw, species-appropriate diets.

DOGS: If your dog has any health issues, we strongly recommend against feeding scraps. The best chance we have of helping you improve your dog's health lies within a tightly controlled diet plan. Any inappropriate nutrients or ingredients can be enough to cause a very annoying set-back. For example - a dog with sensitive skin may be doing really well on their novel protein diet, until someone gives them a crust from their toast, and suddenly the dog is super itchy again.

Wild dogs often have robust constitutions. Domesticated dogs have been subject to many of the same pressures (highly processed foods, antibiotic overuse etc) that have correlated with the rise in allergies and chronic disease in humans. Our pet dogs may be less able to thrive on a diet that includes some scavenged food, compared to their wild counterparts.

If your dog is very robust (no gastro upsets, no itchy skin, so other health issues) and you make the decision to feed them some scraps - please be very selective: make scraps a small part of the diet. Some human foods are toxic to dogs (such as onions), and some are dangerous (cooked bones - the dog on the right in the picture could be in serious trouble if he were to eat that chicken!).

CATS: Cats are very rarely interested in table scraps. And being true obligate carnivores, table scraps are seldom suitable. They are unlikely to provide any nutritional value to your cat.

Raw fish is an excellent source of nutrients, including essential fatty acids. Some species of raw fish contain an enzyme - thiaminase - which destroys a B vitamin required by cats and dogs for good health. For this reason we suggest limiting raw fish to no more than three times a week. Read this for more information about thiaminase and raw fish.

In most cases there is no need to add supplements to a well-planned raw diet.

Some pets do well on a course of probiotics, or fish oils. In most cases, this supplementation is a temporary measure to control inflammation, and populate the gut with beneficial microbes in order to assist immune function.

However some cats and dogs have a very compromised immune system, and a major microbial imbalance in their gut. These are the animals that will suffer deficiency even on a really good raw diet, or a processed one. Unless the gut health of these animals can be significantly improved, they may benefit from continuous supplementation.


Unfortunately we cannot change your order after you have placed it. If you want to change or cancel your order, please contact us here.

Shipping & Delivery

As our products are frozen, we have worked hard to find sustainable. Due to the length of some delivery runs, we have implemented some minimum order requirements to maintain product quality and reduce the chance of defrost.

Minimum order €25 to qualify for delivery.

We run our own Human & Pets delivery service across the island. Refer to Shipping & Delivery for more information.

Please check our Shipping & Delivery policy for more information.

We suggest you're close to home at the time of delivery so the product can be popped straight into your freezer (we can not take any responsibility for the package once it is delivered).

If you are not going to be home at the time of delivery, please leave instructions for the courier at the checkout so we can ensure your delivery is left in a safe and cool area of your property. You will be notified by our couriers once the delivery has been made.

  • Upon receiving your order, you will receive an email confirmation.
  • We will then pick your order and have it ready for your delivery day.
  • The day of delivery you will receive an email or text with shipping confirmation.